Support
Write to support@meus.fm. Tell us your iPhone model and iOS version if something doesn't work.
Restore a purchase
- Sign in to the App Store with the Apple Account you used to buy Meus.
- Open Meus and go to the plans screen.
- Tap Restore Purchases.
With Family Sharing on, family members restore the same way with their own Apple Account.
Cancel a subscription
- Open Settings on your iPhone and tap your name.
- Tap Subscriptions, then Meus.
- Tap Cancel Subscription.
Cancel at least 24 hours before the period ends to avoid the next charge. You keep access until the end of the paid period. Deleting the app does not cancel a subscription. The lifetime purchase is not a subscription, so there is nothing to cancel.
Refunds
Apple handles payments and refunds for App Store purchases. Request a refund at reportaproblem.apple.com, signed in with your Apple Account. We can't issue refunds ourselves.
Compatibility
- iPhone 15 Pro or newer, with iOS 18 or later.
- About 1 GB of free storage. The music model is inside the app; there is no separate download.
- No internet needed to listen.
- iPad: no iPad version, Meus is made for iPhone
Questions
Does Meus need internet?
No. Only to install the app and to buy or restore a plan.
Does Meus collect my data?
No. Nothing leaves your iPhone. See the Privacy Policy.
The music stops when I lock the phone.
Meus is made to keep playing with the screen off. If it stops, write to us with your iPhone model and iOS version.
I got a new iPhone. Do I pay again?
No. Install Meus on the new iPhone, sign in with the same Apple Account and tap Restore Purchases. Liked tracks are stored on the old phone and are not moved automatically.
Can I use the music in my videos?
No. Meus is for personal listening. See the Terms.
Seller and contact
Information under the EU Digital Services Act and consumer law:
- Seller
- MADBOTS LIMITED
- Address
- Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong
- support@meus.fm